Return Policy
Returns, Refunds & Warranty
This policy explains the terms for returns, refunds, exchanges, and warranty claims for purchases made through the Avmiral website.
Return Requirements
Most items may be returned within 30 days from the date of delivery, provided they meet all of the following conditions:
- The item has not been used, installed, or altered.
- The product remains in its original condition.
- All original packaging, accessories, and documentation are included.
- The item is not identified as non-returnable under this policy.
Items Not Eligible for Return
For safety, quality, and inventory reasons, we cannot accept returns for:
- Products that have been installed or used.
- Electrical parts that have been connected, tested, or energized.
- Electrical components with opened or damaged factory seals.
- Products damaged as a result of improper installation or misuse.
- Special-order, custom-order, or clearance items when designated as final sale.
Requesting a Return
To request a return authorization:
- Contact our Customer Support team.
- Provide your order number along with the reason for your request.
- Wait for return approval and shipping instructions before sending the item.
Returns received without prior authorization may be refused or returned to the sender.
Refund Processing
After your returned item has been received and inspected, we will notify you of the outcome.
For approved returns:
- Refunds will be issued to the original payment method whenever possible.
- Processing generally requires 5–10 business days, depending on your financial institution.
- Original shipping charges are not refundable unless the return results from our error or a verified defective product.
Incorrect or Defective Products
If you receive an item that is damaged, defective, or different from what was ordered, please notify us within 7 days after delivery.
Depending on product availability and the circumstances, we may offer:
- A replacement product
- A refund
- Another appropriate resolution
Photos or additional information may be requested to assist with the evaluation.
Product Exchanges
Exchanges are generally available only when the original item is confirmed to be defective or damaged.
If you require a replacement for the same item, please contact Customer Support for assistance.
Return Shipping
Unless the return is the result of our error or a verified product defect, customers are responsible for return shipping costs.
For your protection, we recommend using a shipping service that provides package tracking.
Restocking Charges
Certain products may be subject to a restocking charge established by the manufacturer, supplier, or fulfillment partner.
When applicable:
- The fee will be deducted from the refund amount.
- The applicable amount depends on the product and supplier.
- Any restocking charge will be disclosed during the return authorization process.
Restocking fees will not apply to products shipped incorrectly by Avmiral or to verified defective merchandise.
Supplier Fulfillment
Some orders are shipped directly from approved suppliers or fulfillment facilities located within the United States.
Because fulfillment locations may vary, return instructions and return destinations may differ depending on the product purchased.
Electrical Components
Electrical components are eligible for return only when they remain unopened, unused, and uninstalled.
Products with opened packaging, broken security seals, evidence of installation, testing, or modification cannot be returned or refunded due to product integrity and safety requirements.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
While we will make every effort to accommodate your request, we cannot guarantee changes once an order has entered processing or has shipped.
Limited Product Warranty
Warranty coverage varies depending on the product and manufacturer. Warranty eligibility may differ by manufacturer, brand, or product category, and certain items may be covered under separate manufacturer warranty terms.
The limited warranty does not cover damage or failures resulting from:
- Improper installation
- Misuse, abuse, or negligence
- Normal wear through regular use
- Incorrect diagnosis or improper handling
- Unauthorized repairs or product modifications
To evaluate a warranty request, we may ask for photographs, proof of purchase, product information, or other supporting documentation before determining eligibility.
Need More Help?
If you have any questions about products, compatibility, orders, or returns, please contact our customer support team.
Email: admin@avmiral.com